Thank you for choosing RSL (RADIUM SPRINGS LAUNDROMAT) for your laundry needs. By using our services, you agree to the following terms and conditions:

WASH + FOLD + FOLD SERVICE OVERVIEW

RSL offers wash and fold laundry services with customizable options for detergents, fabric softeners, and washing preferences.

Standard turnaround time is 48 hours unless expedited services are selected. Expedited options include a 24-hour, 12-hour, 8-hour, or 4-hour turnaround, subject to availability.

• Care and Handling
• RSL takes great care in handling your laundry and follows standard washing and drying procedures unless specific preferences are provided.
• Customers are responsible for notifying us of any special washing instructions (e.g., hang drying, cold wash, delicate settings) when placing the order. Without instructions, items will be washed and dried using default settings.
• RSL is not responsible for damage caused by pre-existing conditions, including but not limited to: fabric deterioration, weak seams, or previous improper care.
• Items Accepted
• We accept machine-washable items only. RSL does not take responsibility for items that are labeled “dry clean only” or “hand wash only” that are accidentally included in your laundry bag.
• Non-laundry items left in bags, such as keys, money, or personal belongings, are returned whenever possible, but RSL is not liable for their loss or damage.
• Loss or Damage
• While RSL makes every effort to prevent loss or damage, in rare cases, mistakes may occur. Our liability for loss or damage is limited to 10 times the cost of the wash and fold service for the total weight of the order, with a maximum liability of $250 per order.
• Claims for missing or damaged items must be submitted within 48 hours of delivery or pickup.
• RSL is not responsible for damage caused by:
• Pre-existing conditions such as fabric deterioration, weak seams, or previous improper care.
• Items mislabeled or unsuited for standard machine washing and drying.
• RSL will weigh the returned laundry in cases of loss disputes to confirm the reported weight of the order.
• Stain Removal
• Unless specified in the order notes, Laundré does not provide stain removal services as part of the standard wash and fold process.
• We will always do our best to identify stains during inspection and will contact customers to confirm if they would like the stains treated at our stain treatment rate.
• Certain stains may require professional treatment or specialized products beyond the scope of RSL services.
• Pickup and Delivery
• RSL offers on-demand pickup and delivery. A delivery fee applies to all orders, which cannot be waived but may be partially subsidized under promotional offers.
• Laundry must be packed securely in a bag that can close. RSL is not responsible for items lost or damaged due to insufficient packaging.
• Payment and Refunds
• Payment is due upon pickup or delivery of your completed order.
• Refunds will only be provided for services not rendered due to RSL error. Compensation for lost or damaged items will not exceed the stated liability limit.
• If an order has not been paid and is returned to the customer, we will charge the card on file after two weeks to close out the order.
• Customer Responsibilities
• Customers must inspect their order upon receipt and report any discrepancies immediately.
• Ensure your contact information is accurate for notifications regarding your order.
• Do not include any hazardous materials or items that may pose a risk (e.g., heavily soiled items with biohazards).
• Unclaimed Items
• Unclaimed laundry will be stored for 30 days. After this period, items may be donated or disposed of at RSL discretion.

RSL reserves the right to modify these terms and conditions at any time. The latest version will be available on our website.